Goal : Increase Business
It can be roughly divided into two ways o achieve the goal, “improve success rate after customer applied finance”, “increase new application”. The former is divided into detailed process rate and the latter is divided into channels. In this way, the goal get rolled into concrete process and it help considering next step.
And I also made staff workflow breakdown to visualize where is there a problem to hinder the finance process.
According to the goal and each business process, we set a couple of CSF and KPI.
Next Step : Organizfe small goals and tasks